Terms, refunds and privacy

Last updated: October 2026

This page covers three things: what the service is and what it isn't, what happens if you want to cancel or get a refund, and what I do with your information. It is written in plain language on purpose.

Terms of use

What the service is. A Clarity Call is a single one-hour personal guidance conversation, held by video call (Google Meet) or audio call (WhatsApp). The service is provided by Oren Knaan, an Israeli exempt dealer, no. 038741278.

What the service is not. The call is not medical, psychiatric or psychological treatment. It is not a diagnosis or medical advice, and it is not a substitute for professional care. If you are in treatment, the call does not replace it.

Emergencies. The service is not meant for emergencies or acute emotional distress, and it is not available immediately. If you are in crisis, contact your local emergency number (for example 911 in the US, 999 in the UK, 000 in Australia, or 100 or 101 in Israel) or a crisis line in your country (for example 988 in the US, Samaritans on 116 123 in the UK, Lifeline on 13 11 14 in Australia, or ERAN on 1201 in Israel).

Responsibility. The decisions and actions you take after the call are yours alone. No specific outcome is promised. The full list of what is not promised is on the main page, under "What I don't promise".

Age. The service is for people aged 18 and over.

Right to decline. I reserve the right not to take on a client. In that case the full payment is refunded.

Cancellation and refund policy

Cancelling before the call

Cancel up to 48 hours before the call: a full refund, or a new time.
Cancel less than 48 hours before: one free rescheduling, or a 50% refund.
Cancelling less than two hours before the call is not possible through the website. Contact me directly by email or WhatsApp.
No-show without notice: no refund.
If I cancel, for any reason: a full refund or a new time, your choice.

If the law where you live gives you additional cancellation or refund rights as a consumer, those rights apply and nothing on this page limits them. If you are in Israel, the Consumer Protection Law allows you to cancel a distance purchase within 14 days of the transaction, provided you cancel at least two non-rest days before the call. In that case a cancellation fee of up to 5% of the price or 100 NIS, whichever is lower, may apply.

Refund after the call

The principle: I want you to be able to book without taking a risk. If the call gave you no value, I don't deserve the money. At the same time, to keep this fair to both sides, a refund request needs to be reasoned, not a one-liner.

Basic conditions:

The refund applies to a first Clarity Call only, once per client.
Send the request in writing, by WhatsApp or email, within 7 days of the end of the call.

What the request must include. So that I can look at it properly, I need these three things:

The topic you came to the call with, in a sentence or two.
The conclusions, questions or insights that actually came up during the call.
Why they gave you no value. For example: you already knew them fully before the call; they didn't touch the topic you raised; or there was nothing in them you could use.

An example of a request that meets the conditions:

"I came with a dilemma about leaving my job. In the call we concluded that I'm afraid of my family's judgment and that I should talk to my brother. I knew both of those clearly before the call and said them myself, and nothing came up beyond them."

Examples of requests that do not meet the conditions:

"I didn't get value." · "It didn't connect with me." · "I expected something else."

How it is handled. I will reply to every request within 7 business days. A request with missing details is sent back for completion, not rejected outright. A request that meets the conditions is approved, and the refund is made within 14 business days to the original payment method.

When a refund does not apply:

The call did not take place in full for a reason on your side, including significant lateness or ending the call yourself.
You did not actually take part in the call.
The request was made after another call was booked or held.
The request was made after the 7 days had passed.

I reserve the right to refuse future bookings in the case of misuse of this policy, including repeated requests.

Privacy policy

What information I collect. When you book: your name, your email address, your phone number if you give it, and whatever you write in the free-text field of the form, together with the time of the call and the payment reference. I keep these to hold the call, to send the confirmation and reminders, and to meet reporting duties. I also keep the content of messages you send me through other channels. Your payment details are processed by the payment provider and are not stored by me.

Confidentiality of what is said. What is said in the call stays in the call. The content of the call is not passed to any third party, except where the law requires it or where there is a real risk of harm to you or to someone else.

Recording. Calls are not recorded. A recording is made only with your explicit consent given in advance, for a purpose agreed in advance.

Third-party services. Booking is done in a form on this site, payment is made through PayPal, and the call takes place on Google Meet or WhatsApp. The confirmation is sent by email and includes a calendar invitation. Each of these services has its own privacy policy.

Analytics and cookies. This site uses Google Analytics and Google Tag Manager to understand how it is used. It also uses a small first-party tool that records anonymous visits and clicks: it stores a random identifier in your browser, keeps your IP address only in hashed form, and gets country, region and city from a third-party IP lookup. If you are in the EU, the UK or Switzerland, Google's analytics storage stays off. The site does not use advertising cookies.

Where your information is processed. I am based in Israel, and your information is processed there and by the services listed above. The European Commission recognises Israel as providing an adequate level of data protection.

Retention, deletion and your rights. Your information is kept for as long as it is needed to stay in touch or to meet reporting duties. You can ask at any time to see your information, correct it, delete it, or object to how it is used, by writing to the email address below. If you are in the EU, the UK or Switzerland, you can also complain to your local data protection authority.

Sharing reviews. Reviews are published only after they were written on the author's own initiative on a public platform, or with explicit permission.

Contact

Oren Knaan · Israeli exempt dealer no. 038741278
Phone and WhatsApp: +972 54-475-7906
Email: contact@orenknaan.com